About Us

Who We Are

Rivelle is an online pet retail brand operated by MARTLAZ LIMITED, a company registered in England and Wales under company number 16614951.

We proudly serve customers throughout the United Kingdom, offering thoughtfully selected pet products designed to support the comfort, wellbeing, and daily care of dogs, cats, and other companion animals.

As pet owners understand, animals are not simply pets — they are part of the family. Our goal is to provide practical, reliable products that contribute to their happiness, safety, and everyday quality of life.

Our Approach

We operate through a carefully managed international supply chain. Order processing and fulfilment are handled through established logistics and dispatch operations, with deliveries made directly to customers across the United Kingdom.

This structure allows us to:

  • Maintain a focused and curated product selection

  • Offer competitive pricing

  • Ensure consistent delivery standards

  • Provide responsive UK-based customer support

Every product featured in our store is selected based on functionality, durability, and suitability for everyday pet care.

Transparency & Customer Commitment

We are committed to:

  • Clear communication

  • Transparent policies

  • Reliable delivery estimates

  • Responsive customer support

Our customer service team is available to assist with enquiries before and after purchase, ensuring a professional and straightforward shopping experience.

Company Information

Legal Name: MARTLAZ LIMITED (Trading as Rivelle)
Company Number: 16614951
Registered Office: 225 Clapham Road, London, England, SW9 9BE, United Kingdom

Contact Information

Email: support@rivelle.shop
Telephone: +44 7917 657476

Customer Support Hours:
Monday to Friday, 9:00 AM – 5:00 PM (GMT +0)

We aim to respond within 24 business hours during our stated support hours.

Independent Retailer Notice

We are an independent retailer. We are not affiliated with, endorsed by, authorised by, or officially connected to any brand, manufacturer, marketplace, or retail chain operating in the United Kingdom. Any third-party brand names, product names, or trademarks mentioned on this website are used solely for identification and descriptive purposes and remain the property of their respective owners.