Frequently Asked Questions (FAQ)
How can I contact customer support?
Rivelle is operated by MARTLAZ LIMITED (Company Number 16614951), registered in England and Wales.
You may contact our Customer Support Team using the details below:
Email: support@rivelle.shop
Phone: +44 7917 657476
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT +0)
Response Time: Within 24 business hours during support hours.
Registered Office:
225 Clapham Road, London, England, SW9 9BE, United Kingdom.
Where do you ship to?
We currently ship exclusively to addresses within the United Kingdom.
What are the shipping costs?
We offer free standard delivery on all orders delivered within the United Kingdom.
There are no additional shipping charges applied at checkout.
How long does delivery take?
Orders delivered within the United Kingdom have an estimated delivery timeframe of 7 to 15 business days (Monday to Friday).
This consists of:
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Order Processing Time: 1 to 3 business days
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Transit Time: 6 to 12 business days
Delivery estimates are calculated from the time the order is placed, subject to our daily cut-off time of 17:00 (GMT +0), and may be adjusted during UK public holidays.
For full details, please refer to our Shipping Policy.
Where are orders shipped from?
Orders are processed and fulfilled through our international logistics and dispatch operations located in China and shipped to customers in the United Kingdom.
We work with established logistics partners to ensure secure and trackable delivery.
Is my payment data safe?
Yes. All payment transactions are secured using industry-standard SSL encryption technology.
We do not store full card numbers or sensitive payment credentials on our servers.
For further information, please refer to our Payment Policy and Privacy Policy.
What payment methods do you accept?
We accept major credit and debit cards supported by our secure payment providers.
All available payment methods are clearly displayed at checkout before payment is completed.
For full details, please refer to our Payment Policy.
Where can I review your legal policies?
You may review the following documents on our website:
These documents outline your rights and our obligations under UK consumer protection legislation.
My estimated delivery time has passed. Where is my order?
Most orders arrive within the stated delivery timeframe.
Occasionally, delays may occur due to customs processing, carrier operations, or unforeseen logistical circumstances.
You may check your shipment status using the tracking link provided in your dispatch confirmation email or via our Track Your Order page.
If your order has not arrived within three business days after the maximum estimated delivery timeframe, please contact our Customer Support Team for assistance.
How long do I have to request a refund?
You may request a return within 30 days of delivery, provided the item is unused and in new condition.
If you are a consumer purchasing at a distance within the United Kingdom, you also have a statutory right to cancel your order within 14 days of receiving the goods, in accordance with applicable UK consumer protection legislation.
Full eligibility criteria and procedures are outlined in our Refund Policy.
Who operates this store?
Rivelle is an online retail brand operated by:
MARTLAZ LIMITED
Company Number: 16614951
Registered Office: 225 Clapham Road, London, England, SW9 9BE, United Kingdom.
We are an independent retailer. We are not affiliated with, endorsed by, authorised by, or officially connected to any brand, manufacturer, marketplace, or retail chain operating in the United Kingdom. Any third-party brand names, product names, or trademarks mentioned on this website are used solely for identification and descriptive purposes and remain the property of their respective owners.