Payment Policy

Last Updated: 20 February 2026

This Payment Policy applies to all purchases made through the Rivelle website and is issued by MARTLAZ LIMITED (trading as Rivelle), a company registered in England and Wales under company number 16614951, with its registered office at:

Rivelle is operated by MARTLAZ LIMITED.

1. Accepted Payment Methods

We offer secure and recognised payment methods for customers located in the United Kingdom.

The payment methods available are displayed in the website footer, on product pages, and at checkout.

1.1 Credit and Debit Cards

We accept major debit and credit cards, including:

  • Visa

  • Mastercard

  • American Express

To complete a card payment:

  1. Select Credit or Debit Card at checkout.

  2. Enter your card number, expiry date and security code (CVV).

  3. Provide the required billing details.

  4. Confirm your payment.

Once authorised, you will be redirected to an order confirmation page.

1.2 Google Pay

Customers may use Google Pay for an expedited checkout experience.

To pay using Google Pay:

  1. Select Google Pay at checkout.

  2. Authenticate the transaction using your device security method (such as biometric authentication or device passcode).

  3. Confirm your delivery and billing details.

Upon successful authorisation, you will be redirected to the order confirmation page.

1.3 Shop Pay

Shop Pay provides a fast and secure checkout option.

To use Shop Pay:

  1. Select Shop Pay at checkout.

  2. Log in to your Shop Pay account.

  3. Confirm your details and complete the transaction.

You will be redirected to the order confirmation page once the transaction is successful.

2. Currency and Pricing

All prices displayed on our website for customers located in the United Kingdom are shown in British Pounds Sterling (GBP).

Where applicable, prices include Value Added Tax (VAT) in accordance with UK consumer pricing transparency requirements. The total payable amount, including any applicable charges, is clearly displayed before you complete your purchase.

We do not apply hidden fees at checkout.

3. Payment Security

MARTLAZ LIMITED implements appropriate technical and organisational measures to protect personal and payment data.

All payment transactions carried out on our website are protected using Secure Socket Layer (SSL) encryption technology to safeguard data during transmission.

We do not store full card numbers, CVV codes, or complete payment credentials on our servers. Card payments are processed through secure third-party payment providers. Payment data is handled in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

While no online system can guarantee absolute security, we take reasonable and proportionate steps to maintain secure processing environments.

4. Order Confirmation

Once payment has been successfully authorised, you will receive:

  • An on-screen confirmation.

  • An order confirmation email sent to the address provided at checkout.

If you do not receive confirmation within a reasonable period, please contact our customer support team.

5. Refunds, Cancellations and Payment Disputes

Refunds and cancellations are processed strictly in accordance with our Refund Policy, available on our website.

Where a refund is approved, it will be returned to the original payment method used for the transaction, within the timeframe specified in the Refund Policy.

If you believe a payment has been made in error or wish to raise a concern regarding a transaction, you must first contact our customer support team so we can investigate and assist.

Nothing in this policy affects your statutory rights under the UK Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

6. Independent Retailer Disclaimer

Rivelle is an independent retailer operated by MARTLAZ LIMITED.

We are not affiliated with, endorsed by, authorised by, or officially connected to any brand, manufacturer, marketplace, or retail chain operating in the United Kingdom. Any third-party brand names, product names, or trademarks mentioned on this website are used solely for identification and descriptive purposes and remain the property of their respective owners.

7. Contact Information

MARTLAZ LIMITED (Trading as Rivelle)
Company Number: 16614951

Registered Office:
225 Clapham Road
London
England
SW9 9BE
United Kingdom

Customer Support Email: support@rivelle.shop
Customer Support Phone: +44 7917 657476

Customer Support Hours:
Monday to Friday, 9:00 AM – 5:00 PM (GMT +0)

Response Time:
Within 24 business hours during support hours.